Bringing world-class urologic care to the comfort of your home
What is TeleUrology?
You may have heard the terms telehealth or telemedicine, which simply means any health or medical service that is provided remotely (using a device) without the need for the physician and patient to be in the same physical space. In our case, it means you have the opportunity to meet with your trusted urologist without having to come into the office.
How Does TeleUrology Work?
Through a virtual appointment, a UCI urologist can remotely prescribe medications, suggest home care strategies or recommend follow-up treatment. At UCI, we use Zoom for virtual visits so you can easily and conveniently consult with your physician for non-emergent issues using your computer, tablet or smartphone.
To request a TeleUrology appointment, call one of our offices.
Does My Insurance Cover TeleUrology?
Yes. At this time, insurance carriers treat a TeleUrology appointment with one of our board-certified urologists in the same manner as a physical appointment in the clinic with regard to co-pay, co-insurance and/or deductible. Additionally, you can use your flex spending or health savings account on this type of visit. If you have questions about your virtual visit benefits, call the customer service number on the back of your insurance card.
How Can I Prepare for My Appointment?
- Choose an appropriate setting and technology. You’ll need a laptop, tablet or mobile device with a camera, a stable internet connection and a private area that is quiet and well-lit.
- Install Zoom. Once you are scheduled for a virtual visit, you will be sent a Zoom link. Click on the link to be prompted to download. Don’t worry, you will not need to create an account. You can also try out Zoom by clicking here to download before you receive your link.
- Test Zoom. You can test your device to make sure the settings are correct by joining a test meeting at https://zoom.us.test. You will want to make sure of the following:
• You have given permission for Zoom to use the camera and audio
• You can see yourself on the screen in the app. If you only see your name or an icon, your camera is not enabled or is not working properly.
- Participate in a brief interview one business day before your scheduled appointment. A UCI staff member will call you to confirm your appointment and ask you some questions about your current medications, allergies and medical history.
- At the scheduled appointment day and time, click on the Zoom link provided to start your virtual visit (link will be sent to the email address you provided when the appointment was set). You will not be able to start the appointment more than 10 minutes prior to the scheduled start time. Zoom may ask for your name. Be sure to give your first and last name.
Tips for a Successful TeleUrology Appointment
- Have most of your upper body visible (from the waist up). We depend on verbal and physical cues to help us gain a better understanding of your situation and condition.
- If using a phone, prop it up on something stationary, rather than holding it in your hand.
- A common issue when joining a meeting is that your microphone might be muted. If that is the case, you’ll see an icon on the Zoom app with a microphone and a red line through it. Click on that icon to unmute it.
- If there is an echo or if your microphone cuts out, try using headphones. This reduces feedback and audio interruptions when the other individual speaks.
- If you need to cancel your appointment, please call and let us know.
- If you have difficulty joining the session or have questions, please call the clinic you would normally go to and a UCI team member will be happy to help you.
If you have difficulty joining the session or have questions, please call the clinic you would normally go to and a UCI team member will be happy to help you.